Category Archives: Reseller Channel News

Paragon Celebrates 15 Years of Flexible Licensing for Field Techs

“I searched for nine months for software that enabled me to migrate my customers’ servers to new drives or all new hardware without hassle and without any risk of data loss. I narrowed it down to two products: one, at nearly $1,000 per server, was pretty much cost-prohibitive; the second, Paragon Hard Disk Manager fit the bill perfectly. Not only does it offer twice the features at half the cost as the other option, but it also comes as a Technician License, which brings the per-server cost down even more. On a server restore or migration, no other software comes close in restore time, reliability and ease-of-use. I recommend HDM TL for any company with field technical support.”

David Ward, president of Guardian I.T. Services, is one of many VARs and company-wide field technicians who have benefited for the last 15 years from Paragon’s feature-rich backup and disk management software, personal technical service, and highly-competitive licensing options.

Disk maintenance field tech licenseHard Disk Manager Technician License (TL) is the perfect software for companies with support teams that are maintaining a large number of systems in the field, such as medical or other high-tech equipment manufacturers, or large organizations with a highly distributed environment, e.g. financial institutions or large restaurant chains. Many customers combine Tech Licenses with per-seat and volume licenses for maximum license coverage and flexibility.

For IT organizations and help desk operations, Paragon Hard Disk Manager is the “must have” solution for servers and workstations. It is a comprehensive all-in-one disk management utility, allowing IT administrators to efficiently maintain physical and virtual Windows systems throughout their life cycle with minimal effort. The software package includes: Backup & Disaster Recovery, Imaging, Migration, Virtualization, Partitioning, and Disk Wiping, as well as a variety of other useful system utilities.

Other Customer Testimonials:

“Paragon was the only backup and disaster recovery software vendor offering the most comprehensive software solution and knowledgeable staff. Hard Disk Manager did everything I needed it to do, providing the best value,” said Ben Spain, IT manager for Industrial Molds.

“We needed to decrease the amount of time we were spending on reimaging machines. One of the features I looked for in a solution was the ability to process multiple restores on the network — Paragon was the only vendor offering the features I needed as well as disk partition and other disk management tools. HDM is a time saver that comes with useful tools for added flexibility. It also gives me the ability to back up a hard drive before reimaging, providing peace of mind that if it fails I can restore the drive to its original state,” Corey Simpson, IT coordinator for Boise State University.

Hard Disk Manager Top Five Features

  1. Backup and Disaster Recovery: Incremental and differential backups; seamless restore to dissimilar hardware (HIR); customizable recovery media
  2. Migration: Migrate systems to SSDs and AFDs
  3. Virtualization: Instant disaster recovery through virtualization; Connect to virtual disks as if they were physical; Convert P2V or V2V between different hypervisors
  4. Partitioning: Advanced disk partitioning and partition alignment
  5. Disk Wiping: US DoD-level wipe algorithm plus nine others, along with options to create custom wipe algorithms

McCarty-Hull Depends upon Hard Disk Manager for Reliable, Affordable Imaging and DR

McCarty-Hull FacilityFood and beverages distributor, McCarty-Hull chose Hard Disk Manager (HDM) Premium over other competitive products in the market place for the software’s ease of remote system deployment, dependable backup and recovery, job-scheduling features and cost effectiveness.

Located in Amarillo, TX, part of Tornado Alley, their facility covers over 400,000 square feet including 250,000 cubic feet of frozen and refrigerated storage.  McCarty-Hull’s sophisticated order processing and picking systems gives them the capacity to pick and load up to 600 orders per day with well over 99% accuracy. Over 90% of the orders are delivered by their own trucks within 24 hours and the rest within 48 hours.  We have the capacity to supply any product or supply item you need, when you need it. With this superior guarantee to its customers, McCarty-Hull cannot afford to have any downtime due to crashed servers or other systems.

“When we originally purchased Paragon’s software, we needed connectivity to our remote users’ machines for easy maintenance,” said Dale Titus, network administrator at McCarty-Hull. “A colleague recommended that I look into Paragon Software. Paragon’s product supports all of the operating system versions required and includes not only backup scheduling, but also supports unattended, scheduled operations of system maintenance tasks without me having to log into every PC. It was a huge timesaver for us.”

“We’re happy to have McCarty-Hull as a long-time customer; this is their third year of renewing,” said Daniel Eickhoff, director of channel sales. “We develop our products with the user and their day-to-day challenges in mind, and we continue to improve the software as technology changes, to make sure our customers can get the job done fast and reliably.”

HDM is powerful image-based backup and disaster recovery software that protects data, minimizes downtime, and lowers data storage and management costs while ensuring business continuity through instant system recovery. Live server migration technology (P2V, V2P, V2V, and P2P) makes conversions easy and enables IT managers to make use of virtual environments for flexible disaster recovery strategies.

Features include

  • Incremental and differential backups
  • Fast backup and restore speeds
  • Seamless bare-metal restore and hardware-independent restore (HIR)
  • Instant system recovery to a virtual machine (VM)
  • Scheduling wizard for set-and-forget operation
  • Scripting to facilitate unique backup scenarios
  • Connect VD to access offline virtual disks
  • 2.2TB+ drive support, Windows® 8 and Windows® Server 2012 support

Paragon Software Is Awarded Five Stars in CRN 2012 Partner Program Guide

Paragon Software: CRN 5 Start Channel Program5-Star Award Follows on the Heels of Daniel Eickhoff’s Acknowledgement in CRN’s 2012 Channel Chief

Paragon Software is excited to share the news that the Paragon Channel Partner Program was awarded the highest rating in Computer Reseller News’ (CRN’s) 2012 Partner Program Guide. Spotlighted on CRN’s Web site, “The 5-Star Partner Program rating recognizes the elite subset of Partner Program Guide vendors that give solution providers the best partnering elements in their channel programs. The 5-Star Partner Program Guide is assembled by UBM Channel Research using a methodology it developed for assessing information provided in vendors’ PPG applications.” Specifically, CRN editors evaluated submissions based on objective data such as “vendor investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support and communication.”

The guide provides useful information that IT service companies need to evaluate current and prospective IT vendors. Participating vendors were required to submit detailed information about all aspects of their partner programs. According to Rick Whiting’s 2012 Partner Programs Guide: Star Turn report, “UBM Channel Research crunched the numbers and designated some programs as 5-Star Partner Programs.

The 5-Star Partner Program rating recognizes the elite subset of Partner Program Guide vendors that give solution providers the best partnering elements in their channel programs. The 5-Star rating is bestowed on programs whose overall rating is among the elite segmented by company size: enterprise (annual revenue of more than $1 billion), midsize (revenue between $100 million and $1 billion), small (revenue less than $100 million) and emerging companies (founded in 2006 or later).”

“Paragon has always embraced the indirect sales model,” explains Daniel Eickhoff, Director of Channel Sales for Paragon Software. “From the founding of the company, our sales, marketing and support organizations have been focused exclusively on satisfying the needs of the channel.”

In 2011 strong revenue and profit growth allowed Paragon to make significant investments in strategic demand and lead generation initiatives to fuel the channel, while at the same time expanding its team of first-class channel managers to service Paragon’s growing partner-base. “As a result, our existing partners were able to increase their Paragon revenue by an average of 25 percent, with many of our top partners growing by more than 50 percent,” said Eickhoff.

To learn more about CRN’s evaluation of Paragon’s Channel Partner Program visit Paragon’s listing in CRN. To see CRN’s evaluation of Daniel Eickhoff’s contribution to Paragon’s channel program, visit CRN’s 2012 Channel Chief Listing.

Paragon Software Makes More Inroads into New Zealand and Australia

Paragon Software expands into Australia and New ZealandPartnering up with value added distributor VADIS, Disaster recovery and data protection software developer Paragon Software Group (PSG), is well on its way to establishing a foothold in the Australia and New Zealand region. VADIS Systems plans to attract top VARs and MSPs to help Paragon service its fast-growing customer base for its backup / disaster recovery and storage management products.

Focused on the channel, Paragon’s reseller program offers great benefits such as lead distribution, competitive upgrades, aggressive margins and joint marketing. All sales and technical training and certifications are free of charge for partners. With aggressive revenue goals for upcoming years, Paragon is focusing on VAR recruitment and training during 2012 to expand its presence in the ANZ IT channel.

Paragon’s market share is growing rapidly, with about 70 percent of new customers switching to Paragon backup and disaster recovery products from Symantec, Acronis and StorageCraft. Industry reviewers frequently rate it above the competition.

“We only work with the best of the best vendors, so we are very careful about with whom we partner,” said Sepp Stepanian, managing director and co-founder of VADIS Systems. “Paragon offers innovative technology, top technical support, and a channel-friendly business model; we look forward to growing business for both companies.”

“We are proud to have been selected as VADIS Systems’ Backup and DR vendor of choice, and we are extremely excited to be working with VADIS. Their reputation in the storage space is outstanding, and with their focused expertise and vast experience, as well as their ‘no-nonsense’ way of doing business, VADIS will be instrumental in helping Paragon grow its business in Australia and New Zealand,” said Daniel Eickhoff, director of channel sales at Paragon Software Group, Inc. “Paragon is a great choice for companies looking for highly innovative, proven and cost-effective software products. We look forward to growing our relationship with VADIS for years to come.”

VADIS Systems carries all of Paragon’s product line, including the highest selling Backup 10 Server/Virtual ServerHard Disk Manager 11 Server/Virtual Server, and the Paragon Alignment Tool 3.0. Read the full release.

Ensuring Value Is Promoted by VARs during the Sales Cycle

Unfortunately, when you put your product in the hands of a reseller, you pretty much lose all of your control over the sales cycle. Do your VARs know what the “V” represents in “Value Added Reseller”?   Too often, value added resellers have the technological expertise but lack the business knowledge necessary to close a sale or shorten the sales cycle.  Often overlooked is the importance in ensuring that they stress the value of your technology solution.

The Value of Your Technology Solution’s Product

I mean “product” here as in “result.”  What does your technology produce, and why is it valuable to the end-user.  If your product is data backup and restoration, what differentiates your product?  Your resellers should learn more than the technical aspects of data protection and recovery.  Make sure they understand the costs of data loss.

The value to the end-user is not data protection.  The value is the security of relationships with customers, operational stability, prevention of fraud, and a host of other benefits.  We should not sell recovery points and recovery times without translating those into operational benefits.

Salespeople have understood this for years.  Products are sold by convincing customers to buy, but consider what customers are actually buying.  Consumers tend to buy what they believe a product will make them feel.  It is not the soda; it’s the happy refreshing smile.  It’s not the car; it’s the freedom of the open road.  Your product’s features are not what your buyers want.  They want the value represented by your product, and in this case, the value is operational in nature.

The Value of Your Technology Solution’s Process

This aspect is often dismissed with complex technology.  While the “product” of your solution is what the solution produces, the “process” is how it accomplishes this.  There is value to be sold in effective processes.  For example:

Does your product have an implementation ease that will allow fewer resources to be expended with its use?

Does your process require less training than your competition? (Less training means more money.)

Returning to the data protection product, let’s assume two products both protect and restore data effectively.  How does a customer choose one over the other?  The “product” value is the same.  Your channel needs to learn to push the process value.  They need to understand how to point out the efficiencies of use in your product and how those efficiencies translate into savings of IT time and resources.  When products are designed for low-tech end-users, this is a regular theme in sales.  Somehow, when the products are sold to technology departments, we tend to overlook the issue altogether.

Make sure your channel is working at its best for you.  Focus them on the value of your solution rather than the features.  Sell based on the operational impact on the companies who use your solutions and your sales are sure to stick.